Refund policy
At EJ’s Universal Store, we want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order, provided the item is eligible for return and meets the requirements below.
Return Eligibility
To be eligible for a return, items must generally be:
- Unused, unworn, unwashed, and in their original condition.
- In the original packaging, with tags attached where applicable.
- Returned with all included accessories, parts, manuals, and other items when applicable.
- Accompanied by proof of purchase.
How to Start a Return
Before sending anything back, please get in touch with us at ejsuniversalstore@gmail.com and provide:
- Your order number.
- The reason for the return.
- Clear pictures of the item you received and its packaging.
Photos help us confirm the item's condition and determine the best way to resolve your request.
Once we approve your return request, we will provide return instructions and a return shipping label, when applicable.
Please do not send an item back without contacting us and receiving return instructions first.
Return Shipping Costs
We cover return shipping costs when the return is due to an item that is:
- Damaged.
- Defective or faulty.
- Incorrect.
- Significantly different from the listing description.
If you are returning an item for another reason, such as ordering the wrong item, choosing the wrong size or color, or changing your mind, the buyer is responsible for the return shipping costs.
Damaged, Defective, or Incorrect Items
Please get in touch with us within 7 days of delivery if you receive an item that is damaged, defective, incorrect, or does not match the listing description.
Please include clear photos of the item, packaging, shipping label, and any visible damage or discrepancy. We will review the information and work with you to determine the appropriate resolution.
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or custom-made products.
- Perishable goods.
- Opened beauty or personal-care products.
- Hazardous materials.
- Gift cards.
- Bodysuits.
- Lingerie and underwear.
- Jewelry and certain accessories.
- Cosmetics.
- Pet products.
- Clearance or final-sale items when the product listing states that returns are not accepted.
Cancellation of customized or personalized items is not supported once processing has begun.
Return Requirements by Product Category
Clothing, Including Wedding Dresses, Suits, and Formal Attire
Items must be returned:
- New, unworn, unwashed, undamaged, and unaltered.
- With original tags attached.
- With the hygiene sticker intact, if applicable.
Human Hair Wigs
Human hair wigs must be returned:
- New, unworn, unwashed, undamaged, and unaltered.
- With the original tags attached.
We will inspect wigs for evidence of washing, bleaching, cutting, coloring, styling, alteration, or damage. Items showing signs of use or alteration may not be accepted for return.
Shoes, Bags, and Luggage
Items must be returned:
- New, unused or unworn, and undamaged.
- With the original branded packaging or boxes.
- With all included accessories, such as shoelaces, buckles, dust bags, and other components.
Shoes should only be tried on indoors on a soft, clean surface.
Furniture
Furniture must be returned:
- New, unused, and undamaged.
- In the original packaging when possible.
- With all included parts, accessories, manuals, and hardware.
Electronics
Cell phones, laptops, tablets, projectors, 3D printers, earphones, smart watches, gaming consoles, and other electronics must be returned:
- New and unused.
- Inactivated, when applicable.
- In the original packaging.
- With all original parts, accessories, and manuals.
If an electronic item arrives damaged, does not function upon arrival, or develops a malfunction within 30 days of delivery that is not caused by misuse or customer action, please get in touch with us immediately.
The item must be returned within 30 days of delivery, in its original packaging and with all included parts and manuals. Returned electronics may be inspected and tested.
We may reject a return if inspection determines the issue resulted from customer misuse, tampering, unauthorized modifications, or other customer actions, or if the item is missing required parts, manuals, or original packaging.
If a manufacturer’s warranty applies, we can help you contact the manufacturer.
Important: Before returning an electronic device, please erase all personal information and completely reset the device according to the manufacturer’s instructions.
All Other Return-Eligible Items
Items must be returned in their original, unused, unaltered, and unwashed condition, with all applicable tags attached and in their original packaging.
Bundled Products
If you purchased a bundle or set, all items included in the bundle must be returned together.
Exchanges
The fastest way to receive a different item is generally to return the original item, if eligible, and place a new order after your return has been approved.
Refunds
Once we receive your returned item, we will inspect it to determine whether it meets the return requirements.
If your return is approved, your refund will be issued to the original payment method within 5–10 business days.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
European Union Customers
Customers in the European Union may have a 14-day cancellation right where required by applicable law.
Questions
If you have questions about returns or refunds, please get in touch with us at: